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Terms and conditions

1. About us

At Peters we have decades of experience, and we’re passionate about inspiring children to read – whatever their age. We believe all children and young people should have access to great books, and inspiring spaces to enjoy them in. Our librarians and curriculum specialists read and review more than 10,000 newly published children's and young adult books every year, so we can help and advise on your reading requirements.

  • Exclusive discounts

  • Search by themed keywords

  • Expert reviews written by our librarians

  • Access to over 7 million books

  • Free delivery

  • Optional book servicing

2. These terms and conditions

This document (and any documents linked herein) sets out the basis upon which Peters provides all products and services to its customers. Dependent on your ordering method additional terms and conditions may also apply. Where Peters has a separate contract with a customer (eg. via a local government tender) the terms and conditions below will be held to apply unless alternative arrangements have been specifically stipulated, in which case the local agreement will apply.

3. Your personal information

For full details of our privacy policy please see https://peters.co.uk/privacy-policy/.

All reasonable care is taken by us to ensure all information provided by you in connection with an order is secure. In the event that you may suffer loss through a third parties unauthorised access to any data provided, we cannot be held liable for that loss unless this is solely due to our negligence.

4. Your status

By ordering from Peters you warrant that: you are at least 18 years old; you are legally capable of entering into binding contracts; that you have the authority to bind any company, organisation or other entity on whose behalf you are ordering into a legally binding contract.

5. Placing and order with us

All ordering channels provide an opportunity for you to review and amend an order before submitting it to Peters. Where Peters compile and/or commit orders at your behest and on your behalf you will have an opportunity to review and amend those orders and/or to provide ongoing authorisation for Peters to proceed within an agreed framework.

Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by us.

6. Your right to cancel

You may cancel an order or any part of an order before it is supplied via the website used to place your order (where this functionality exists) or upon request to customerservices@peters.co.uk or hello@peters.co.uk

If you are contracting as a consumer you have a legal right to cancel a contract under the Customer Contracts Regulations (2013). You may cancel a contract at any time within 14 working days, beginning on the day after you receive products. In this case you will receive a full refund of the price paid for the products and basic delivery charges in accordance with our refund policy (for which see below).

If you request that any goods are labelled by Peters to your specification (eg. labelling books with a barcode, dewey label etc) then the Customer Contracts Regulations (2013) will be held not to apply – as the goods will have been personalised for yourself. In this case you will have no right to cancel your order once the personalisation/labelling has begun. If you order any made to measure or customer made products (this includes all wooden furniture) then the right to cancel will also be held not to apply.

If you are contracting as a business then the Customer Contracts Regulations (2013) do not apply. You have the right to cancel your contract only before an invoice has been raised or, if you have requested that Peters label goods to your specification, only before that labelling has begun. Please see below for specific terms of our returns and refund policy.

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