Schools please note: due to the summer holidays we will automatically hold all school books and furniture orders due between Wednesday 16 July and Monday 1 September 2025. Delivery will resume from Tuesday 2 September 2025. If your school remains open for deliveries during the summer and you would like to receive your order during this time, please get in touch in advance by calling 0121 666 6646 or emailing hello@peters.co.uk.
Customer Relationship Manager
Closing Date: 30th April 2024
Salary: £35,000 - £40,000 per annum
Hours: 37.5 hours per week
Are you an enthusiastic, customer-focused, team player looking for a new challenge? We are looking for a Customer Relationship Manager to join our thriving team in our busy central Birmingham office to gain new customers and to maintain long-term relationships with existing customers.
Working as part of the Customer Relationship Team, this is a key new role that will further develop our work with schools and multi academy trusts.
The job involves:
- Management of the Customer Relationship Team.
- Actively seeking out new sales opportunities.
- Maintaining relationships with existing customers.
- Exhibiting and presenting at conferences and exhibitions.
- Organising face to face visits with schools and multi-academy trusts.
- Ensuring all leads and sales opportunities are followed up in a professional and timely manner.
The successful applicant will need:
- A proven track record in building successful relationships with new and existing customers.
- Confidence in presenting to a wide range of audiences.
- Experience in managing a small team.
- Experience in either the education sector and/or children’s book industry.
- Excellent written and verbal communication skills.
- A proven ability to prioritise projects and tasks.
- The ability to work on your own initiative and as part of a team.
- To be results driven, with strong customer focus.
- A high degree of self-motivation.
The details:
- £35,000 - £40,000 per annum
- Hybrid working; 2-3 days in the office
- Car allowance or Company Car available
- Office location: 120 Bromsgrove Street, Birmingham, B5 6RJ.
The rewards:
- 27 days annual leave plus bank holidays which increase with service up to 32 days.
- On-site free parking plus discounted parking at the Arcadian to use on weekdays plus weekends.
- Group personal pension plan (contributory).
- Private Medical Insurance after 6 months service.
- Buy or sell up to 5 days holiday.
A clean current driving licence is essential.
This role is a full-time role, hybrid role with 2-3 days based in our central Birmingham offices, with the other days working from home or visiting customers.
To apply, please email your CV to Tulsi Patel (tulsi.patel@peters.co.uk).
