Customer Relationship Manager

Closing Date: 30th April 2024

Salary: £35,000 - £40,000 per annum

Hours: 37.5 hours per week

Are you an enthusiastic, customer-focused, team player looking for a new challenge?  We are looking for a Customer Relationship Manager to join our thriving team in our busy central Birmingham office to gain new customers and to maintain long-term relationships with existing customers.  

 Working as part of the Customer Relationship Team, this is a key new role that will further develop our work with schools and multi academy trusts.

 The job involves:

• Management of the Customer Relationship Team.
• Actively seeking out new sales opportunities.
• Maintaining relationships with existing customers.
• Exhibiting and presenting at conferences and exhibitions.
• Organising face to face visits with schools and multi-academy trusts.
• Ensuring all leads and sales opportunities are followed up in a professional and timely manner.

The successful applicant will need:

• A proven track record in building successful relationships with new and existing customers.
• Confidence in presenting to a wide range of audiences.
• Experience in managing a small team.
• Experience in either the education sector and/or children’s book industry.
• Excellent written and verbal communication skills.
• A proven ability to prioritise projects and tasks.
• The ability to work on your own initiative and as part of a team.
• To be results driven, with strong customer focus.
• A high degree of self-motivation.

The details:

• £35,000 - £40,000 per annum
• Hybrid working; 2-3 days in the office
• Car allowance or Company Car available
• Office location: 120 Bromsgrove Street, Birmingham, B5 6RJ.

The rewards:

• 27 days annual leave plus bank holidays which increase with service up to 32 days.
• On-site free parking plus discounted parking at the Arcadian to use on weekdays plus weekends.
• Group personal pension plan (contributory).
• Private Medical Insurance after 6 months service.
• Buy or sell up to 5 days holiday.

A clean current driving licence is essential.

This role is a full-time role, hybrid role with 2-3 days based in our central Birmingham offices, with the other days working from home or visiting customers. 

To apply, please email your CV to Tulsi Patel (tulsi.patel@peters.co.uk).